The client now has all of the responsibility of communicating their needs, and our project managers can sift through requests, assigning tasks to the right employees. More often than not, the message gets distorted along the way.īy providing a Slack app to handle our service request intake, our employees don’t have to worry about notifying the correct project manager or translating technical details to developers. Think of the classic game of telephone where an original message gets whispered from one person to another. We realized that building a Slack app would be the most extensible and efficient way to provide our clients with a ticket request service.

The goal was to create an app where our customers could submit service requests as well as view their requests from our Jira’s in-progress board.Īs a software company whose clients are also in the software industry, Slack is a common form of communication between our employees and our customers. A few months back, I set out on a project to improve our company’s service request intake process.

Web app slack